Support

Our Ancestry DEPOT is here to help you whenever the time arises. As with you we have spent considerable time in planning and developing our website.

There are times that you may not be able to access your web site. We perform periodic maintenance on the servers. Normally you will receive advance notice of this. If you web site is down try connecting to another web site such as Google or Ancestry.com. If you are not able to connect to other web sites then the problem is with your ISP rather than your web site's connectivity. You might also call a friend and ask them to check your web site.

If you are able to connect to other web sites we may be experiencing a problem. At this point you should contact us using the below options.

Login to our Client Area and use the Support Ticket System. In using the Support Ticket System you can follow the status of your problem from start to resolution and be guaranteed a fast response time.

Of course you may also send an e-mail to support@ourancestrydepot.com to receive 24/7/365 support.